careers

Scope:  To enable Koso Kent Introl to achieve an effective and proactive Human Resource Management System.

Principal Duties:

• To advertise vacancies, assist in reviewing CVs and interviewing candidates, produce offer letters, contracts and terms and conditions.
• To conduct and co-ordinate all Induction training.
• To record, maintain and create reports for senior management on absence, sickness, personal reviews and training and recommend any relevant actions.
• To advise and assist managers on HR issues.
• To advise on, witness and conduct disciplinary and grievance hearings.
• Responsible for reception personnel and reception duties.
• To act as contact for cleaning and work wear contractors.
• To co-ordinate all internal and external training.
• To maintain and up-date as necessary personal files and training database.
• To co-ordinate and maintain personal review system.
• To deal with and assist with all employee relations issues.
• To maintain and up-date as necessary HR policies and procedures.
• To develop and implement HR policies and procedures.
• To conduct home visits on ill or problem employees.
• To act as focal point for employees on welfare issues.
• To send monthly payroll information to payroll provider and deal with any queries.

Other Duties:

• To make necessary travel arrangements for cover when required.
• To conduct other work within capability as directed by Senior Management Team.

Skills and Experience:

• Ability to communicate at all levels.
• Self-motivated.
• Presentation and meeting skills.
• Ability to plan and prioritise own work effectively.
• Quick understanding of policies and procedures.
• Working experience of a personnel related role.
• Good written communication skills.
• M/S Office

Qualifications:

• CIPD or equivalent qualified or part qualified.

Scope: The Technical Applications Specialist will play a critical role in supporting the front end sales process by providing quick and efficient technical support. This position is focused on driving sales of upgrades and retrofit solutions for new and existing valves. The Technical Applications Specialist will collaborate closely with the sales team, customers, and internal engineering teams to ensure customer requirements are met with innovative and effective solutions.

Key Responsibilities:

1. Technical Sales Support:
   • Provide pre-sales technical support to the Internal and External sales teams including New and aftermarket products and spares / service activities
   • Answering technical queries raised by the sales team via a ticket based system in a timely manner.
   • Analyse customer requirements and recommend appropriate upgrade and retrofit solutions for new and existing valve installations.
   • Develop and maintain a deep understanding of the company’s valve products, upgrade kits, and retrofit solutions.
2. Solution Development:
   • Work with customers to identify their needs and design custom solutions to meet their specific applications.
   • Collaborate with internal Sales and Engineering teams to develop proposals, including technical specifications, cost estimates, and timelines where required.
   • Create detailed technical documentation and proposals to support sales efforts via a ticket based system.
   • Develop and maintain a suitable Ticket based system for logging and managing application opportunities.
3. Customer Engagement:
   • Conduct site visits and technical assessments to gather information for developing tailored solutions where required.
   • Provide post-sales support to ensure successful implementation and satisfaction of upgrade and retrofit solutions.
   • Build and maintain strong relationships with customers by offering continuous technical support and guidance in collaboration with the relevant Area Manager.
4. Product Knowledge and Training:
   • Stay current with industry trends, competitor products, and technological advancements in valve systems.
   • Provide training and technical support to the sales team to enhance their understanding of the products and solutions offered.
   • Develop training materials and conduct training sessions for customers and internal staff when required.
   • Manage multiple projects simultaneously, ensuring that all customer requirements are met within the agreed-upon timeframes and budgets.
   • Coordinate with cross-functional teams to ensure seamless execution of projects.

Qualifications:

• Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Experience: Minimum of 3-5 years of experience in an applications engineering role, preferably within the valve or related industries.
• Technical Skills:
  • Strong understanding of valve systems, including design, operation, and maintenance.
  • Proficiency in CAD software and other engineering tools.
  • Experience with PLCs, control systems, and instrumentation is a plus.
• Sales Skills:
  • Proven ability to support sales processes and work closely with sales teams.
  • Strong customer-facing skills with the ability to build and maintain relationships.
• Project Management: Demonstrated experience in managing technical projects from concept to completion.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities.

Key Competencies:

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Technical Acumen: Possesses the technical knowledge and skills to support product development and sales processes.
• Team Collaboration: Works effectively within a team environment, sharing knowledge and resources to achieve team goals.
• Adaptability: Able to adapt to changing circumstances and customer needs quickly.
• Time Management: Manages time effectively to handle multiple tasks and projects concurrently.